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What You Agree To When You Use catar4d

Opening an account on catar4d means you accept the terms set out here — covering how your account is created, how your data is stored, and what governs your use of the platform.

Account TermsData HandlingJurisdiction ConditionsTouch 'n Go eWallet PaymentsAccount Security
catar4d What You Agree To When You Use catar4d
LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If a term is unclear, or if you need to make a formal request about your account data, these are the channels we monitor. Each path has a specific scope — use the one that matches your question so the right team picks it up without delay.

Live Chat Available directly inside your account dashboard. Use this for urgent account-access questions, term clarifications, or to flag a disputed transaction tied to your wallet.
Email Support Send formal data-access requests, account closure notices, or written legal enquiries by email. We respond in writing so you have a record of the exchange for your files.
Account Help Centre The Help Centre inside your account covers common policy questions — account verification steps, payment conditions for Touch 'n Go eWallet and GrabPay, and data-retention periods.
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Account Record

We keep your data only as long as it is needed for account operation, dispute resolution, or where local law requires retention. You can ask us what we hold and request corrections through the email channel above. Here is what that means in practice across four areas.

Cookies and Session Data

We use session cookies to keep you logged in during play. Analytics cookies are separate and can be declined via your browser settings without affecting your account or wallet functions.

Account Security

Your account is protected with password authentication and a one-time PIN sent to your registered mobile number each time you log in from an unrecognised device or browser.

Data Retention

Transaction records — including Boost, Touch 'n Go eWallet and FPX payment confirmations — are retained for the period required by applicable law, then deleted or anonymised on a scheduled basis.

Requesting Changes

To correct personal details or request a data summary, email our support team with your registered account number. We verify your identity before processing any change to your record.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often about account conditions, data rights, and how our legal terms apply to players in Malaysia. Each answer reflects the actual process we follow.

Access to and use of catar4d depends on local law and is available only where local law permits. You are responsible for confirming that your use complies with the laws applicable in your location.

Yes. Email us with your registered account number and a clear request. We will verify your identity, then provide a summary of the personal data tied to your account within a reasonable period.

Payment transaction records are stored securely and retained only for as long as required by applicable law. We do not share payment data with unaffiliated third parties outside of what those payment networks require.

We post a notice on the platform before any change takes effect. If you continue using your account after the effective date, that counts as acceptance. You may request account closure before then if you disagree.

Contact us via live chat inside your account dashboard. Have your payment reference ready — the reference shown in your Boost, GrabPay, or DuitNow app confirms the transaction on our end.

No. Accounts are personal and non-transferable. Any activity under your credentials is treated as yours under our terms, so keep your login details and OTP codes secure at all times.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.