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Terms Conditions That Govern Your catar4d Account

These terms set out what you agree to when you open and use your catar4d account — covering deposits via Touch 'n Go eWallet, Boost, or GrabPay, how withdrawals are processed, and what we expect from both sides.

Account access subject to local lawTouch 'n Go eWallet, Boost, GrabPay coveredApplies to all account activityUpdated terms replace prior versionsContact support for any query

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HOW WE OPERATE

Account Handling, Data and Your Rights

We keep your account data and payment records securely and do not share them with third parties outside of what is required to process your transactions — for example, passing a GrabPay or Boost payment reference to the relevant payment processor. You have the right to request a summary of the data we hold on your account at any time by contacting support. Our retention of account data follows the period required under applicable rules; once that period lapses and your account is closed, identifiable records are deleted according to our internal schedule.

Data Retention

Account and transaction data is held for the period required by applicable rules. After account closure and the retention period, identifiable records are removed from active systems.

Payment Data

When you fund your account via Touch 'n Go eWallet, Boost, or GrabPay, only the reference and amount are stored on our side — full wallet credentials stay with your e-wallet provider.

Account Security

We use OTP verification at login and for withdrawal requests. If you suspect unauthorised access, contact live chat immediately so we can place a hold on the account.

Requesting Changes

To update personal details or request a data summary, contact support via live chat or email. We verify your identity before processing any change to account-level information.

What These Terms Actually Cover

catar4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on catar4d, you agree to these terms in full. They apply to every action you take — funding your account via Touch 'n Go eWallet, Boost, or GrabPay; placing a wager; requesting a withdrawal; or contacting our support team. You must be

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eligible under the laws of your region in Malaysia; if local law does not permit this type of account activity, these terms do not grant you any right to proceed. We reserve the right to update these terms at any time. When we do, the revised
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version becomes active on the date we publish it — continued use of your account after that date means you accept the changes. If any part of these terms conflicts with a specific promotion or product rule published separately on the platform, the more specific rule
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applies to that context. Payments processed through DuitNow, FPX, or Maybank2u follow the same account-funding rules as e-wallet deposits; the clearing method changes, but your obligations under these terms do not. We may suspend or close an account where we have reasonable grounds to believe these
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terms have been breached. Any funds associated with a suspended account will be reviewed before a decision on return is made.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUERIES

How to Reach Us About These Terms

If you have a question about what these terms mean for your account — a specific clause, a payment dispute, or an access question — our support team is the right first stop. Reach out through any of the channels below and we will respond in plain language, not legal jargon. Players in Kuala Lumpur and across Malaysia can contact us any time something is unclear.

Live Chat Open the chat widget from any page on the site. Send your question and a support agent will respond directly — no form submission, no ticket queue.

Email Support Write to our support address for detailed queries about specific clauses or account decisions. We aim to respond with a clear, referenced answer to your question.

Account Help Centre Your account dashboard includes a help section covering common terms questions — payment rules, account limits, and how to request a review of an account decision.

Common Questions About These Terms

The questions below cover what we hear most from account holders about how these terms apply day to day — from payment rules to account decisions and data rights. If your question is not here, live chat is the quickest path to a direct answer.

Yes. Whether you fund your account via Touch 'n Go eWallet, Boost, GrabPay, FPX, or DuitNow, the same account-use terms apply. The payment method changes the clearing path, not your obligations.

The updated terms become active on the date we publish them. Continuing to use your account after that date means you accept the revision. We recommend reviewing the terms page periodically.

We may suspend an account if we have reasonable grounds to believe the terms have been breached. We will communicate the reason and outline the next steps for any funds held on the account.

Contact our support team via live chat or email and make the request directly. We verify your identity first, then provide a summary of the account and transaction data we hold.

Access is available where local law permits. These terms are written for the Malaysian market. If you access the platform from a region where this type of account activity is not permitted by local law, these terms do not authorise your use.

Where a specific promotion or product rule is published separately and conflicts with these general terms, the more specific rule applies to that context only. These terms remain in effect for everything else.

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